RETURN, REFUND & EXCHANGE POLICY
At Jewace&co. we are committed to providing our customers with the highest quality jewellery. We want you to be completely satisfied with your purchase, and we offer a 100% Satisfaction Guarantee to ensure that your shopping experience is seamless and hassle-free.
1. RETURNS TIMEFRAME
You have 3 days from the date of delivery to request a return or exchange. After this period, we may not be able to process returns or exchanges.
2. ELIGIBILITY FOR RETURNS AND EXCHANGES
To qualify for a return or exchange:
The item must be unused, unworn, and in its original condition.
The product must be in its original packaging.
A receipt or proof of purchase is required.
3. RETURN & EXCHANGE PROCESS
Step 1: Fill out the Return & Exchange Form
To begin the process, please fill out the Return & Exchange Request Form. This form will help us process your request quickly.
Step 2: Inspection & Approval
Once we receive your form, our team will review it and send you an email with instructions on how to return the item. We will inspect the returned product upon receiving it to ensure it meets the eligibility criteria.
Step 3: Refund, Exchange, or Store Credit
If your return is approved:
Refund: We will process a 100% refund to your original payment method or bank account.
Exchange: If you wish to exchange for a different size or style, we will facilitate the exchange as per your preference.
Store Credit: In case you prefer a store credit, we will issue a voucher for the full amount of your purchase.
4. RETURN SHIPPING
You can ship the item back to us. Once shipped, please provide the AWB number to us for tracking purposes at jewaceandco@gmail.com or on WhatsApp 91+ 9990918890
5. REFUNDS
Refunds will be processed within 7-10 working days after we receive and inspect the returned item.
Refunds will be credited back to your original payment method. If the payment was made via bank transfer, we will request your bank details (Account Number, IFSC Code, and Account Holder Name) to process the refund.
Note: Sale or discounted items are eligible for a refund.
6. LATE OR MISSING REFUNDS
If you haven't received your refund after the processing time:
First, check your bank account or credit card for the refund.
If the issue persists, contact your credit card company or bank to inquire about processing delays.
If you still have concerns, reach out to us at jewaceandco@gmail.com or call our customer support helpline at 9990918890
7. CANCELLATION POLICY
Orders can be canceled only before dispatch.
Once your order has been dispatched, we are unable to accept cancellations.
8. EXCHANGE ELIGIBILITY
Defective Items: If you received a defective product, we will gladly process an exchange or full refund.
Unused Items: Please ensure that all returns are in unused condition.
9. GIFTS
If the item was marked as a gift and shipped directly to you, we will issue a gift credit in the form of a gift certificate for the value of the returned item.
10. CONTACT US
If you have any questions about our Return & Exchange Policy or need further assistance, feel free to contact us:
Email: jewaceandco@gmail.com
Phone: 9990918890
11. ACCEPTANCE OF TERMS
By placing an order on our website, you agree to our Return & Exchange Policy. We reserve the right to update or modify this policy from time to time, and any changes will be reflected on this page.
